FAQ
WEB SITE STRUCTURE
PLEASE FIRST OF ALL SEE IN WHICH VERSION YOU ARE (ITALIAN OR ENGLISH). ON TOP RIGHT CORNER YOU WILL BE ABLE TO SWITCH LANGUAGE.
HOME PAGE AND GENERAL VIEW
Seek the track – It is the search engine with three main filters
BPM Authors Music Type
Hot Shot – By clicking on this function you will be directed to the most recent tracks we are uploading. There is a sequence of ten tracks available. In this section you can have a preview and by clicking the “GO” button you will be directed to the page where there is a player and you can go on with the order.
Best Lesson – Here you will find up to three playlists with a list of tracks ready to create a lesson. You will buy the tracks and just mix them for the class.
On the top right corner you can see and select the main groups of the tracks sold in the web site.
New Entries – These are the new tracks on sale (after 60 days the price will be declassed to normal track price)
Top 10 – Best 10 tracks according to sales
Full catalogue – All tracks sold in the web site
Remix – Authorised remixes
PREVIEW OF THE TRACKS
Please note!!!!!! The preview of the track is not the final track you will buy! When you listen to it it contains sudden cuts. The time shown in the preview section is the preview length. The official track has another time lasting.
HOW TO REGISTER – YOUR ACCOUNT
If you are a registered customer click on “log in” and fill all the compulsory fields paying attention to write a correct e-mail address in the right section (REGISTERED CUSTOMER)
If you still have to register there are two way to do it. You click on register and follow the steps or click login and select “Create an account” in the left section and proceed with the registration by filling all the data requested in the registration form.
If you register as a COMPANY and/or you own a VAT code you must show it in the correct section and afterwards you will write your VAT code paying attention to all the numbers you write. The VAT code starts with two or three letters (they show the country) and then some values which are numbers and letters depending on the country of the VAT registration.
Attention!!!! Please select the source/discipline that helped you to know our web site.
Once you fill this section and activate your account you will be able to increase your account data with Billing information and data in order to receive any kind of contact.
ORDERS AND INVOICES
In the section called ”My Orders” you can check all the orders you have placed and their status.
The order is confirmed only when you finish the payment procedure. You can pay with credit card.
Once you have done the payment you will receive three mails: one is the order confirmation; one is the payment confirmation and the last one states that you are able to print the invoice.
It is your duty to download and print the invoice for your personal files.
In order to print an invoice you enter in “my Orders”; you then click on the order you want the invoice. The order is listed as Complete since it has been paid but this does not means you have downloaded the file.
In the top part of the screen shot you have the order resume. In the bottom part you can read the billing data. By clicking on “print invoice” you will start the printing procedure for your invoice.
DOWNLOAD
In order to download your files you must click on “My Downloadable Products”. Here you find the list of files which you have bought and ready for the download. There is no time limit to download the files.
ATTENTION!!!!!! YOU HAVE ONLY ONE DOWNLOAD AVAILABLE. ONCE YOU HAVE DOWLOADED YOUR FILES THERE IS NO POSSIBILITY TO REPEAT THE PROCEDURE.
MY WISH LIST
In the section called “my wishlist” you can store a list of interesting tracks that you will not buy immediately. It allows you to create a plan for your music shopping.
